Human Resources Certification Institute (HRCI) Practice Exam

You received an urgent call from management about an employee downloading a customer list to a thumb drive. What should you advise?

1. Confront the employee and immediately search them and their belongings.

2. Call the police.

3. Confront the employee and show the proof of the theft.

4. Nothing; employee surveillance is unlawful.

The correct answer is: Confront the employee and show the proof of the theft.

Advising to confront the employee and show the proof of the theft is rooted in the principle of addressing potential misconduct in a factual and direct manner. In the context of an employee allegedly downloading a customer list to a thumb drive, it is crucial to approach the situation with a clear understanding of the company's policies and procedures regarding data protection and employee actions. When confronting the employee, it's important to present any evidence that substantiates the claim. This not only provides a transparent process but also allows the employee an opportunity to explain their actions. Communication should remain professional, focusing on gathering facts rather than making accusations without evidence. Such an approach is aligned with HR best practices as it helps ensure that the investigation is fair, thorough, and respects the rights of the employee while also considering the company's need to protect sensitive information. In situations involving data security or potential theft, it is usually more effective to start with an internal review rather than escalating the matter prematurely to law enforcement. This aids in maintaining professionalism and allows the company to determine the appropriate course of action based on the specifics of the situation. It’s essential for HR professionals to be well-versed in the laws and company policies surrounding employee conduct, data security, and privacy, all of which play a significant role