Human Resources Certification Institute (HRCI) Practice Exam

Which statement regarding emotional intelligence (EI) is false?

1. EI is related to other types of intelligence, including IQ.

2. Employees have different levels of EI.

3. EI can be learned.

4. EI is highly predictive of employee performance.

The correct answer is: EI is highly predictive of employee performance.

The statement that emotional intelligence (EI) is highly predictive of employee performance is often debated and can be interpreted differently depending on the context in which it is analyzed. While some research suggests that EI plays a role in workplace performance, it is not universally recognized as a definitive predictor across all jobs and roles. Other factors, such as technical skills, experience, and the specific demands of a role, can sometimes overshadow the impact of EI on performance outcomes. In contrast, the other statements hold a more accepted position in the field of emotional intelligence. It is recognized that EI is related to other types of intelligence, including cognitive abilities (IQ), and that individual employees naturally exhibit varying levels of EI. Moreover, it is widely accepted in the literature that emotional intelligence can be developed and enhanced over time through training and self-awareness practices, making it an essential area of focus in personal and professional development.