Human Resources Certification Institute (HRCI) Practice Exam

What type of diversity at work is positively correlated with overall performance?

1. Deep-level

2. Surface-level

3. Trait-based

4. Biological

The correct answer is: Deep-level

Deep-level diversity refers to differences among individuals that stem from psychological characteristics, such as values, beliefs, and personalities. This form of diversity tends to foster a more inclusive environment where team members bring varied perspectives and innovative solutions to problems, ultimately enhancing creativity and overall performance. When employees feel valued for their unique contributions, it can lead to better team dynamics, higher morale, and improved organizational outcomes. Surface-level diversity, while it acknowledges visible differences such as race, age, or gender, often yields mixed effects on performance because it doesn't necessarily translate into diverse thought and perspective. Trait-based diversity and biological differences are less commonly discussed within the context of workplace diversity in terms of their correlation with performance. They are more focused on individual characteristics rather than how those characteristics affect team performance and organizational success. In contrast, deep-level diversity goes beyond mere appearance, influencing how teams collaborate and innovate, which is why it is frequently linked to better performance outcomes.