Human Resources Certification Institute (HRCI) Practice Exam

Disable ads (and more) with a membership for a one time $2.99 payment

Study for the HRCI Exam. Enhance HR knowledge with multiple choice questions and explanations. Prepare effectively for your certification!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

Organizational citizenship behaviors are marked by which of the following individual characteristics?

A. Sportsmanship, altruism, and conscientiousness
B. Courtesy, civic virtue, and pride
C. Conscientiousness, courtesy, and altruism
D. Conscientiousness, civic virtue, and emotional intelligence

The correct answer is: C. Conscientiousness, courtesy, and altruism

Organizational citizenship behaviors are marked by the individual characteristics of conscientiousness, courtesy, and altruism. These behaviors involve going above and beyond the job requirements and showing dedication to the organization and its values. Conscientiousness reflects the ability to be responsible and dependable, courtesy involves being polite and respectful to others, and altruism involves being selfless and helping others without expecting anything in return. Option A is incorrect because while sportsmanship and altruism are both included in organizational citizenship behaviors, they do not encompass the full range of characteristics. Option B is incorrect because while civic virtue and pride may be important in organizational citizenship behaviors, they are not listed as individual characteristics. Option D is incorrect because while conscientiousness and civic virtue are listed, emotional intelligence is not a key individual characteristic in organizational citizenship behaviors.